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Effectiveness of software development process depends on the accuracy of data in supporting tools. In particular, a customer issue assigned to a wrong product team takes much longer to resolve (negatively affecting user-perceived quality) and wastes developer effort. In Open Source Software (OSS) and in commercial projects values in issue-tracking systems(More)
Mining software repositories to understand and improve software development is a common approach in research and practice. The operational data obtained from these repositories often do not faithfully represent the intended aspects of software development and, therefore, may jeopardize the conclusions derived from it. We propose an approach to identify(More)
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