Qilan Zhao

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On the basis of analyzing the logistics service capability, this paper particularly analyses the logistics capability of the third party logistics. According to the principle of the software Capability Maturity Model (CMM), the Third Party Logistics Service Capability Maturity Model (3PL-SCMM) is put forward. 3PL-SCMM is divided into five ranks, the key(More)
Customer service satisfaction has become one of cores of modern service industry competition. An accurate evaluation of customer service satisfaction is a base to improve the service quality. This paper construct the service quality evaluation system of fast food industry based on the customer's point of view, and put forward the questionnaire of service(More)
The concept of service supply chain helps us to consider service from different perspective. The service supply chain which is comprised by the service provider, service integrator and customer enterprise can create more value through collaborations. This paper studies the bulk cement transport business, analyzes the cooperation between the logistics(More)
Point-to-point Multiprotocol Label Switching (MPLS) and Generalized MPLS (GMPLS) Traffic Engineering Label Switched Paths (TE LSPs) may be established using signaling techniques, but their paths may first need to be determined. The Path Computation Element (PCE) has been identified as an appropriate technology for the determination of the paths of(More)
—Logistics Service Suppliers are expected to make a reasonable collection routes to reduce service cost and improve service level. In this paper, the Vehicle Scheduling and Routing model is proposed to choose optimal collection routes and to minimize the total cost which is composed by transport cost, overtime cost, punitive fine and inventory cost. A(More)
The common emphasis of the competition among different logistics service providers is to provide what customers need through logistics services, which is to improve the logistics services performance level that customers can feel. Based on the market share of logistics service providers, this paper analyzes customers' behaviors by using the grey relational(More)
The concept of logistics capability is analyzed from the perspective of customer satisfaction and a study of the relationship between the customer satisfaction and logistics capability is made in this paper. Based on the analysis, a model is built, in which the method of marginal utility is used and a conclusion that when logistics capability meets a(More)