Qilan Zhao

  • Citations Per Year
Learn More
Customer service satisfaction has become one of cores of modern service industry competition. An accurate evaluation of customer service satisfaction is a base to improve the service quality. This paper construct the service quality evaluation system of fast food industry based on the customer's point of view, and put forward the questionnaire of service(More)
On the basis of analyzing the logistics service capability, this paper particularly analyses the logistics capability of the third party logistics. According to the principle of the software Capability Maturity Model (CMM), the Third Party Logistics Service Capability Maturity Model (3PL-SCMM) is put forward. 3PL-SCMM is divided into five ranks, the key(More)
With the fast development of logistics in our country, the competition between logistics companies becomes more and more fierce. In order to adapt to the change of environment, the third party logistics strategic alliance becomes a necessary trend. The strategic alliances and third party's logistics all have been studied more in the management science(More)
Storage assignment policy will directly affect the order-picking efficiency and logistics cost in an automated warehouse. Based on the traditional storage assignment policies which are focused on the storage frequency, we take workload balance into consideration and propose two new storage assignment policies for the automated warehouse. By analyzing and(More)
It is difficult for the general market supply to satisfy the huge emergency material demand under disruption events, which can be met by the productivity reserve. In this paper, we take the government as the main responsibility for emergency supplies under the premise of mutually beneficial cooperation between the government and the enterprise, and we(More)
Currently, with the development of global services economy and service organizations, the applications of modularity have exceeded the popular utility of Western business organizational design in the 1990s. It is increasingly combined with the actual operation of the service enterprise. Mass customization has become one of widespread service production(More)
The concept of logistics capability is analyzed from the perspective of customer satisfaction and a study of the relationship between the customer satisfaction and logistics capability is made in this paper. Based on the analysis, a model is built, in which the method of marginal utility is used and a conclusion that when logistics capability meets a(More)