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On the basis of analyzing the logistics service capability, this paper particularly analyses the logistics capability of the third party logistics. According to the principle of the software Capability Maturity Model (CMM), the Third Party Logistics Service Capability Maturity Model (3PL-SCMM) is put forward. 3PL-SCMM is divided into five ranks, the key(More)
Customer service satisfaction has become one of cores of modern service industry competition. An accurate evaluation of customer service satisfaction is a base to improve the service quality. This paper construct the service quality evaluation system of fast food industry based on the customer's point of view, and put forward the questionnaire of service(More)
With the fast development of logistics in our country, the competition between logistics companies becomes more and more fierce. In order to adapt to the change of environment, the third party logistics strategic alliance becomes a necessary trend. The strategic alliances and third party's logistics all have been studied more in the management science(More)
The common emphasis of the competition among different logistics service providers is to provide what customers need through logistics services, which is to improve the logistics services performance level that customers can feel. Based on the market share of logistics service providers, this paper analyzes customers' behaviors by using the grey relational(More)
The concept of service supply chain helps us to consider service from different perspective. The service supply chain which is comprised by the service provider, service integrator and customer enterprise can create more value through collaborations. This paper studies the bulk cement transport business, analyzes the cooperation between the logistics(More)
The concept of logistics capability is analyzed from the perspective of customer satisfaction and a study of the relationship between the customer satisfaction and logistics capability is made in this paper. Based on the analysis, a model is built, in which the method of marginal utility is used and a conclusion that when logistics capability meets a(More)
Science and technology industry clusters in the process of collaborative innovation put up many characteristics, such as network coordination, benefit-sharing, risk-sharing and other special dynamic complexity. By studying the features above, to establish a model that is based on innovation chain of science and technology industry cluster's sustainable(More)