Pulavar S. Raju

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I am retired as head of the Department of the Epigraphy at the Tamil University, Thanjvaur. You shall note from Tolkappiyam, the earliest Grammar of Tamil, that writing short vowels /e/ and /o/ with a dot above them is a very old practice. The dot generally is not used in palm leaf manuscripts, nor in stone inscriptions and copper plates. But you find its(More)
There is general consensus in the research literature that market orientation is related to organizational performance. This study examines this relationship in the hospital industry. One unique feature of this study is that both market orientation and performance are conceptualized as being multi-dimensional constructs. Hence the technique of Structural(More)
PURPOSE The purpose of this paper is to examine the role of perceived service attributes in the development of overall customer satisfaction (OCS) and customer loyalty (CL) in a health-care setting. This paper also sheds light on the role of hospitalist physicians (HPs) and offers suggestions to improve patient satisfaction and loyalty. (More)
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