• Publications
  • Influence
Behavioral Model of Online Purchasers in E-Commerce Environment
This research studied the behavioral factors of Internet users when making an on-line purchase. A total of 424 responses were collected in a survey, comprising of 179 online responses and 245 mailedExpand
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  • 10
A resource-based view of competitive advantage at the Port of Singapore
The purpose of this paper is to discuss the resources, including operations and information technology that have contributed to the competitive position of the Port of Singapore. We present aExpand
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Impact of deficient healthcare service quality
Purpose – This paper seeks to look at healthcare service quality from the viewpoint of its negative impact on the industry when there is a deficiency in the delivery of service quality. To measureExpand
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A framework of sector-specific service characteristics
  • Pui-Mun Lee
  • Business
  • The 5th International Conference on New Trends in…
  • 1 December 2011
Compare to the manufacturing sector, managing quality in the service sector is sometimes more an art form rather than a scientific process. Due to the intangibility of the service product and theExpand
  • 2
Using Multimedia In An Engineering Economy Course
This paper describes the use of computer-based multimedia course material in an engineering economy course taught at Virginia Tech. The interactive multimedia course material was developed over aExpand
  • 8
A SURVEY OF ENGINEERING DESIGN LITERATURE: METHODOLOGY, EDUCATION, ECONOMICS, AND MANAGEMENT ASPECTS
ABSTRACT This paper provides a comprehensive list of relevant books and articles pertaining to the subject area of “engineering design,” with specific focus on the methodology, education, economics,Expand
  • 4
The use of multimedia support materials in engineering education
Abstract This paper describes the use of multimedia lectures in an engineering economy course that is attended by 200 sophomore engineering students at Virginia Tech. The purpose of this paper is toExpand
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CONSIDERING EXCHANGE RATE MOVEMENTS IN ECONOMIC EVALUATION OF FOREIGN DIRECT INVESTMENTS
ABSTRACT One of the major risks encountered in economic evaluation of foreign direct investment is the changes in future exchange rates that may affect the accuracy of the estimated economic worm ofExpand
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