Pi-Feng Hsieh

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To create and deliver value for customers in the age of technology convergence, developing services is a major part of the high-technology product strategy. In addition, the realization of the economic value from technology depends on the firm's choice of business model. This paper develops a new framework of managing service innovation. The framework takes(More)
Since the most common causes for dissatisfaction in service recovery comes from service providers' hostility, we propose technology to be an efficient way to diminish hostility in service recovery. Unlike most researches to find the solution from the perspective of emotional labor, we discuss technology's benefits to emotional uncertainty. On the(More)
This research applies a multi-perspective decision-making approach [6,7] and the concept of discounting or planning horizons as a framework to study the influence of culture on technology policy and management in Korea. Korea has invented the world's first metallic type and MP3 player and they had great opportunities to develop them earlier than other(More)
Deep ocean water is a special resource which has been emphasized by the government in recent years. This resource is clean, low temperature, nutritious, and is stable which makes it useful in a wide range of applications such as tourism, agriculture, fishery, energy and culture. This paper focuses on the cases study of Japan and U.S. and experts' opinion to(More)
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