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Reaching into patients’ homes – participatory designed AAL services
TLDR
We introduce a novel approach for engineering AAL services (AALSDA) which combines methods from service engineering and participatory design. Expand
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Modellierung von Dienstleistungen mittels Business Service Blueprinting Modeling
Der Beitrag stellt mit Business Service Blueprint Modeling (BSBM) einen konzeptionellen Ansatz zur Modellierung von Dienstleistungen vor, der ein systematisches und standardisiertes Vorgehen zurExpand
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Success Factors for Technology Mediated Learning Services - First Results of a Delphi Study
TLDR
This article presents success factors for the delivery of Technology Mediated Learning Services (TMLS) in the field of software training. Expand
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Engineering knowledge-intense, personoriented services - a state of the art analysis
TLDR
This paper provides a state-of-the-art analysis of service engineering (SE) approaches for knowledgeintense person-oriented (KIPO) services, focussing on IT-enabled provision of such services. Expand
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Design and Evaluation of a Didactical Service Blueprinting Method For Large Scale Lectures
TLDR
We present the Didactical Service Blueprint (DSB), a method to analyze and re-design large scale learning services with reasonable resources by integrating eLearning and peer learning activities. Expand
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inSERT -- An NFC-based Self Reporting Questionnaire for Patients with Impaired Fine Motor Skills
Self-reporting patient data are valuable feedback for medical treatment and care process, as well as for clinical trial studies and support of medical treatment. However, traditional paper-basedExpand
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Electronic Data Capture in Healthcare - NFC as Easy Way for Self Reported Health Status Information
We present an electronic data capture (EDC) system based on Near Field Communication (NFC). NFC is an easy way for self-reporting of health status information. As traditional paper-basedExpand
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NFC-basiertes Ernährungsmanagement für ältere, pflegebedürftige Menschen
TLDR
We präsentieren ein Konzept für ein NFC-basiertes Ernährungsmanagement für ältere, pflegebedürftige Menschen zur Verbesserung der Lebensqualität durch vereinfachte Selbstund Fremdüberwachung und zur Optimierung der Abstimmungsprozesse. Expand
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The Nature of Knowledge-intensive Person-oriented Services - Challenges for Leveraging Service Engineering Potentials
TLDR
We provide a characteristic profile of such services and develop distinguishing characteristics and challenges for KIPOS engineering derived from qualitative interviews with service providers and observations. Expand
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Analyse und Optimierung von Lehrdienstleistungen mittels Service Blueprinting
TLDR
Wir stellen einen Ansatz zur Analyse und produktivitatsorientierten Gestaltung universitarer Lehre vor. Expand
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