Peter Kindness

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Community First Responders are often the first on the scene in rural medical emergencies, and experience situations where stress is inherent. One way of reducing this stress is through the use of an Empathic Conversational Agent which can provide Emotional Support, and be applied to systems designed for the pre-hospital care domain. This paper outlines the(More)
In this paper we introduce and outline the results of a survey designed to identify the demands and stressors experienced by pre-hospital care providers. We then present a controlled study that investigates how the stressors identified as being present in pre-hospital care can be measured using unobtrusive sensors measuring heart rate and skin conductance.(More)
In this paper we design and implement an artificial task-based scenario that seeks to induce loneliness and acute stress. We explore how the presence of a virtual teammate called Mary and the differing types of support that she provides affects users stress during a task. We investigate how empathic support, task support and the combination of task and(More)
Although computers could offer emotional support as well as task support when aiding a user for a complex task, there is little current understanding of how they might do this. Moreover existing demonstrations of emotional support, though promising, only cover a small number of types of support and investigate a limited number of algorithms designed by(More)
This is a summary of the author's PhD research investigating the effects that a virtual teammate and their support type have on a user's stress. The focus of this research is in the pre-hospital care domain, with particular focus on personnel with a limited skill set who provide care. There is a growing emergence of volunteer schemes in the United Kingdom(More)
This paper contributes to understanding of the geography of emergency pre-hospital care in rural Scotland and explores the role technology can play in improving the resilience of rural communities. In rural areas worldwide, it can be difficult to access appropriate health services locally and long journeys present challenges to the delivery of care. Poor(More)
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