Peter Fingar

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F orward-thinking companies have come to realize that e-commerce is neither just a buy-side nor sell-side packaged application. They have learned that missioncritical business opportunities abound and they must implement many e-commerce initiatives along the way to building the virtual corporation that thrives in the Digital Economy. To them, e-commerce is(More)
There is much talk today about a business process management (BPM) rEvolution. The revolutionary part is about a new category of software known as the business process management system (BPMS). The evolutionary part is about using the BPMS to exploit existing business and technology assets in a way that creates new value. Along with any revolution comes(More)
For years, “improving business processes” has been and is the primary business priority of IT. In business process management (BPM), common criteria to evaluate the improvement of a process are time, costs, customer satisfaction and output quality. In contrast, the management of companies focuses on increasing the company’s value, using a value-based(More)
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