Peter Clutterbuck

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One of the challenges in the contemporary education is improving learner's learning capability during the learning period through formative assessment in virtual learning environments. The formative assessment process requires learner to be active participants in the learning process by communicating and interacting with the instructor. The formative(More)
Web software that is designed and deployed to collect end-user information and transmit it to a remote server destination is proliferating. This overall software paradigm spans many scenarios – from fully legitimate software updating and remote management, to profiling user surfing habits (i.e. adware), to illicitly collecting personal user-information(More)
The availability of networked software services is an increasingly important quality of service issue. A service user gauges service availability in terms of initial access time and subsequent service delivery time. This paper develops – from a user perspective – a quality of service framework for the availability of networked software services. The paper(More)
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