Payam Hanafizadeh

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One of the major issues banks are faced with in providing Internet Banking (IB) services is the adoption of these services by the customers. This study seeks answer to the question that whether bank customers’ awareness of the services and advantages of IB is effective in reducing the negative effect of customers’ perceived risk on their intention of IB(More)
Purpose – To elaborate a methodology enabling organizations to define their strategic processes among other processes. Design/methodology/approach – A case study approach has been chosen due to the nature of this research. Case study research method is qualitative method but it can be positivist. The mix of techniques is appropriate and some degree of(More)
Tobenefit fromthe advantages of information society, on theonehand, and tobe afraid of being left further behind by Global Society and the increase in the digital divide, on the other hand, stimulate countries to be part of Global Information Society. These issues have led policymakers to move towards such a society by identifying the objectives, goals and(More)
Purpose – In today’s societies, work environment and customers’ expectations change on a daily manner. Consequently, it is crucial for companies to find a way for adapting themselves to new requirements. For this purpose, reengineering projects have been introduced and evolved in different companies with different responsibilities over the past decades.(More)
Purpose – The purpose of this paper is to define the strategic processes or processes with strategic nature of investment companies (ICs). This goal is achieved by proposing a methodology for selecting strategic processes among the processes of ICs based on the Balanced Scorecard (BSC) framework and the statistical analysis. Design/methodology/approach –(More)
Implementing Enterprise Resource Planning (ERP) systems is a complex, lengthy and expensive process which usually faces serious challenges and failures. Thus, it is necessary to perform a readiness assessment at the initial stage of an ERP implementation project to identify weakness areas which may encounter the project with failure. This paper proposes a(More)
Holding companies (HCs) differ in their nature and behavior from other types of companies. Their role is to support, control and budget their subsidiaries. In general, HCs do not compete directly with one another, as it is difficult to find two HCs with the same product and service portfolios. Competition occurs instead at the subsidiary level against(More)
A common problem for marketing strategists is how to appropriately segment the market and select segment-specific marketing strategies. This paper presents a novel approach which integrates Fuzzy Delphi method, self-organizing maps (SOM) and a visualization technique to cluster customers according to their various characteristic variables and visualize(More)