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One of the major issues banks are faced with in providing Internet Banking (IB) services is the adoption of these services by the customers. This study seeks answer to the question that whether bank customers' awareness of the services and advantages of IB is effective in reducing the negative effect of customers' perceived risk on their intention of IB(More)
Purpose – To elaborate a methodology enabling organizations to define their strategic processes among other processes. Design/methodology/approach – A case study approach has been chosen due to the nature of this research. Case study research method is qualitative method but it can be positivist. The mix of techniques is appropriate and some degree of(More)
A common problem for marketing strategists is how to appropriately segment the market and select segment specific marketing strategies. This paper presents a novel approach which integrates Fuzzy Delphi method, self-organizing maps (SOM) and a visualization technique to cluster customers according to their various characteristic variables and visualize(More)
Keywords: Supply chain management (SCM) Multi-agent system (MAS) Fuzzy inference (FI) Genetic algorithm (GA) Self organized maps (SOM) a b s t r a c t Supply chain requirements and challenges in recent years have made managers to explore new methods in dealing with supply chain management (SCM) problems. Methods with high flexibility which can adapt plans(More)
Purpose – The purpose of this paper is to define the strategic processes or processes with strategic nature of investment companies (ICs). This goal is achieved by proposing a methodology for selecting strategic processes among the processes of ICs based on the Balanced Scorecard (BSC) framework and the statistical analysis. Design/methodology/approach –(More)
INTRODUCTION ERP systems are described as " computer-based systems designed to process the transactions of an organization and facilitate integrated and real-time planning, production, and customer response " (O'Leary, 2000). These systems are designed to address the problem of fragmentation as they integrate and streamline internal processes by providing a(More)