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Ž. Design management and process management are two important elements of total quality management TQM implementation. They are drastically different in their targets of improvement, visibility, and techniques. In this paper, we establish a framework for identifying the synergistic linkages of design and process management to the operational quality Ž. Ž.(More)
Total quality management (TQM) has been widely adopted by firms in the last 50 years and yet firms report less than optimal In a study of 225 electronics manufacturing firms in Hong Kong, Yeung et al. (2006) reported that advanced TQM firms and non-TQM firms do not differ in their organizational performance. Our study contributes to the contingency(More)
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