Pascal Paillé

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This study investigates the relationship between organizational citizenship behavior (OCB) and employee intention to leave the organization and current job using a sample of French employees. A survey was sent to 1,200 alumni of a business school in France. Participation in the study was voluntary. The participants were 355 working adults with French(More)
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This study investigates the role of the supervisor as a determining factor in helping public employees in contact with citizens (customers) to deliver better service. Data were collected using public employees in contact with customers (N = 228). Overall, findings supported predictions of the study and were consistent with social exchange theory premises.(More)
Although researchers have extensively studied organizational citizenship behavior (OCB) in the U.S. context, OCB measurement has received relatively limited attention in other contexts, specifically in the French-language context. Using 2 samples (for Study 1, N=292; for Study 2, N=355), the author investigated OCB in a French-language context. Using an(More)
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