Pamela R. Haunschild

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In this paper, we explore how a firm’s reputation affects both the reaction of the market to that firm’s product defects, as well as the firm’s learning response. In contrast to a variety of arguments set out by information economists and market sociologists claiming that reputation serves as an organizational asset, we explore the possibility that(More)
In this qualitative and inductive paper, we examined population-level learning by addressing the effects of failure events on the nature and mix of routines in a population. We reviewed approximately 50 failures and near-failures in 28 industry histories to assess how they affected other organizations in the industry and practices in the industry as a(More)
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