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The study focused on problems, drivers and priorities for information architecture and management of electronic information, especially records, in the Swedish financial sector. In the theoretical framework it is stressed that in order to develop effective e-services in any type of organisation it is necessary to not only to focus on business and(More)
The background to the present study is supplied by two studies of a large Swedish public organisation. A strong hierarchy, which maintains a traditional view of functional departments as being the owners of IT products, creates stovepipes and silos, not only within the systems but also within the organisation. This tends to obstruct cross-functional(More)
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