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Rethinking Government-Public Relationships in a Digital World
Abstract Many have argued that new electronic technologies have the potential to transform how governments relate to users of public services. This article explores the limits of e-government as itExpand
Crowdsourcing as a new instrument in the government's arsenal: Explorations and considerations
Governments have made strides in “crowdsourcing” yet the concept has not been defined as a tool in either policy-making or in delivering services. The article identifies different forms ofExpand
The Service State: Rhetoric, Reality and Promise
In the past ten years, Canadians have witnessed a renaissance in the delivery of government services. New service organizations are cropping up across the country and accomplishing extraordinaryExpand
Representation in Action: Canadian MPs in the Constituencies