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All material supplied via Aaltodoc is protected by copyright and other intellectual property rights, and duplication or sale of all or part of any of the repository collections is not permitted, except that material may be duplicated by you for your research use or educational purposes in electronic or print form. You must obtain permission for any other(More)
A number of sources have shown through empirical research that users’ contributions in developing new innovations are significant. User innovation is often carried out by so called ‘Lead users’ (von Hippel 1986). They are users who 1) face needs that will be general in a marketplace – but face them months or years before the bulk of that marketplace(More)
Making the service use experience visible and facilitating the communication between the users and the provider organisation are persistent challenges. We present a proof of concept for utilising a physical modelling approach called collaborative physical modelling (CPM) to reveal the different stakeholder interpretations of a service and to extract these(More)
Most companies have come to realize that in order to remain in business, and especially, gain economic success, they need to be able to identify user needs and respond to those needs. The set of activities that takes place before the actual product development, the fuzzy front-end, plays a critical role in the competition of whose products meet user needs(More)
Many argue that a decade-long crisis is crippling methods research in human-centred design (HCD). A recent paper critiques the widespread methods-as-recipe approach and suggests studying methods as part of HCD work; like in cooking, nobody cooks recipes, but they are used to bridge ingredients and meals. This paper extends that metaphor to dietary regimes(More)
All material supplied via Aaltodoc is protected by copyright and other intellectual property rights, and duplication or sale of all or part of any of the repository collections is not permitted, except that material may be duplicated by you for your research use or educational purposes in electronic or print form. You must obtain permission for any other(More)
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