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Many of existing criteria for evaluating Web sites quality require methods such as heuristic evaluations, or/and empirical usability tests. This paper aims at defining a quality model and a set of characteristics relating internal and external quality factors and giving clues about potential problems, which can be measured by automated tools. The first step(More)
Evaluating web sites quality requires appropriate evaluation criteria. Many of existing criteria are not easy to measure and require methods such as heuristic evaluations, or/and empirical usability tests. This paper aims at defining a quality model and a set of characteristics that can be measured in an automated fashion, relating internal and external(More)
The municipality of Pisa as been well aware of technological evolution looking for benefits to the citizens and image improvement. e-government is a challenge from technical, economical and social point of view, as new projects have to take into account existing experiences and investments, must show a good return of investment, and must implement services(More)
Universal access is a key principle for the web,however, it is sometimes inaccessible, as can present barriers to people with different kinds of disabilities. Designing for accessibility is a real quality issue, granting access to information to people having different cultures, traditions, facilities. We present a general description of accessibility(More)