Ofer Matan

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We present a feed-forward network architecture for recognizing an uncon-strained handwritten multi-digit string. This is an extension of previous work on recognizing isolated digits. In this architecture a single digit rec-ognizer is replicated over the input. The output layer of the network is coupled to a Viterbi alignment module that chooses the best(More)
The staff scheduling problem is a critical problem in the call center (or more generally, customer contact center) industry. This paper describes Director, a staff scheduling system for contact centers, Director is a constraint-based system that uses AI search techniques to generate schedules that satisfy and optimize a wide range of constraints and service(More)
■ The staff scheduling problem is a critical problem in the call center (or, more generally, customer contact center) industry. This article describes DIRECTOR , a staff scheduling system for contact centers. DIRECTOR is a constraint-based system that uses AI search techniques to generate schedules that satisfy and optimize a wide range of constraints and(More)
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