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Acknowledgments We would like to acknowledge the help extended to us by all employees and staff of the implementing agencies. In particular, we are grateful to the following in providing information, arranging interviews, and helping us to conduct surveys of citizens, front-desk employees and supervisors of their respective departments: Preface An impact(More)
Editorial Welcome to the third and the last issue of 2007. I must commend the work of our new editorial team of Nupur and Anuradha who have been very successful in getting several professionals to contribute articles for the newsletter. They have also changed the look and feel of the web pages carrying the news letter. This issue carries a mix of practical(More)
The paper presents the results from an assessment study of eight e-government projects from India. The assessment framework measured the total value delivered by a project to various stakeholders on three dimensions: (a) cost to clients for accessing services; (b) perception of quality of service and governance; and (c) agency cost and revenue. Data was(More)
OBJECTIVES Chondrodermatitis nodularis chronica helicis (CNCH) usually presents as a painful nodule affecting the pinna. The aetiology of the disease is unknown. Several theories have been suggested. We suggest a possible explanation based upon pathophysiological treatment correlations to new histopathological evidence. DESIGN A detailed histopathological(More)
Editorial We are already mid way through 2009 and finally there is something to cheer. After the gloom of two years, there are small signs of economic recovery. In India the election results and the political stability augur well for further reforms and improvement in governance. The last elections, more than any in the past, reflected the growing(More)
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