Nina Röder

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Workarounds are still one of the most puzzling phenomena in business process management research and practice. From a compliance perspective, workarounds are studied as control failure and the cause for inferior process quality. From a process reengineering perspective, however, workarounds are studied as an important source of process improvement. In this(More)
Workarounds are deviations from defined routines in business processes and challenge standardization and thus the performance improvements expected from information systems. Researchers study the phenomena of workarounds across different domains and industries with varying conclusions. Literature associates workarounds predominantly with performance losses,(More)
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