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An empirical evaluation of the impact of process standardization on process performance and flexibility" ABSTRACT This paper argues that business process standardization, as part of BPM activities, is an effective way to improve business process flexibility and performance. We develop and empirically evaluate a theoretical model of the differential impact(More)
What is the impact of a Service-oriented Architecture (SOA) on the efficiency and effectiveness of business process standardization (BPS)? The contribution of this paper is the development of a research model around the impact of SOA on BPS in terms of achieving fundamental efficiency and flexibility potentials while covering both the business layer and the(More)