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A s more and more firms seek to digitize their business processes and develop new digital capabilities, the enterprise systems software (ESS) has emerged as a significant industry. ESS firms offer software components (e.g., ERP, CRM, Marketing analytics) to shape their clients' digitization strategies. With rapid rates of technological and market(More)
E nterprise systems software (ESS) is a multibillion dollar industry that produces systems components to support a variety of business functions for a widerange of vertical industry segments. Even if it forms the core of an organization's information systems (IS) infrastructure, there is little prior IS research on the competitive dynamics in this industry.(More)
Trust has been a central construct in studies of inter-firm relationships. Many operational, organizational, social, and cultural factors have been identified to have significant impact on inter-firm trust. In this study, we investigate the role of information technology in generating inter-firm trust and the consequences of this trust in the context of(More)
We attempt to understand how external institutional forces affecting ERP assimilation within organizations need not impact all organizations uniformly but instead can be moderated by the enterprises' knowledge-based capabilities. Building on an institutional model of ERP assimilation, we investigate the role of absorptive capacity (ACAP) in ERP(More)
The potential of ERP systems cannot be fully realized unless adopting firms make a concerted effort of assimilating the ERP technology into every aspect of their business processes. Yet few studies provide understanding of why ERP assimilates more extensively in certain organizations as against others (post-adoption). Based on the extant literature, we(More)