Nikhilesh Dholakia

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Mobile phones, mobile Internet access, and mobile commerce are growing much faster than their fixed counterparts. Several characteristics of mobile networks make them more attractive than fixed networks for less developed countries and for those countries that want to " leapfrog " the leading IT nations. To exploit the new mobile communications(More)
Technology-aided ubiquity and instantaneity have emerged as major goals of most information technology providers and of certain classes of users such as ''road warriors''. New mobile technologies promise genie-in-a-bottle type near-magical qualities with anytime, anywhere access to information and services. While the complex science, systems, and economics(More)
Compared to business-to-consumer (B2C) e-commerce, business-to-business (B2B) e-commerce is larger, growing faster and has less unequal geographical distribution globally. In this paper, we examine the current stage of B2B e-commerce development across four global regions and propose a model to explain the magnitude and global distribution of B2B e-commerce(More)
In the information-intensive marketplaces of the networked economy, database-related marketing techniques such as Customer Relationship Management (CRM) have gained unprecedented popularity. Their development is based on the assumption that greater capturing of customer information in digital databases leads to epistemologically superior insights about the(More)
Interactivity is a key component of the New Media but it is a loosely defined term and implemented in many different ways, depending on the goals of particular websites. After a review of definitions of interactivity, key components of the construct are identified from the perspective of Web site visitors including User Control, Responsiveness, Real time(More)
Convergence of communication technologies and innovative product features are expanding the markets for technological products and services. Prior literature on technology acceptance and use has focused on utilitarian belief factors as predictors of rational adoption decisions and subsequent user behavior. This presupposes that consumers' intentions to use(More)
for their helpful comments on earlier drafts of this paper. We also thank the anonymous reviewers whose help in improving this manuscript is greatly appreciated. ABSTRACT In this paper we present a poststructuralist analysis of customer database technology. This approach allows us to regard customer databases as configurations of language that produce new(More)