Nik Chaphalkar

We don’t have enough information about this author to calculate their statistics. If you think this is an error let us know.
Learn More
Developing performance metrics for assessing the efficiency of services is a growing need within organizations. The Engineering Information Technology (EIT) Department at Michigan Technological University (MTU) is a service-based organization. The User Services branch of EIT responds to a wide range IT service requests from users and attempts to resolve(More)
  • 1