Nik Chaphalkar

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Developing performance metrics for assessing the efficiency of services is a growing need within organizations. The Engineering Information Technology (EIT) Department at Michigan Technological University (MTU) is a service-based organization. The User Services branch of EIT responds to a wide range IT service requests from users and attempts to resolve(More)
Multivariate analysis methods are used to reduce the dimensionality of the vast data available. In this process, the size of available sample happens to be a great deal of concern. Principle Component Analysis (PCA) method has been implemented in various fields including psychology, sociology, economics, engineering and so on. Recommendations made in the(More)
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