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captured knowledge must then be made available throughout the organization in a timely manner. In terms of technology, most current knowledge management activities rely on database and Internet systems. If knowledge is stored explicitly at all, it is typically in databases either as simple tables (for example, relational databases) or semistructured text(More)
In recent years the term knowledge management has been used to describe the efforts of organisations to capture, store, and deploy knowledge. Most current knowledge management activities rely on database and web technology; currently, few organisations have a systematic process for capturing knowledge, as distinct from data. The paper presents a case study(More)
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