AND KEYWORDS Abstract This review addresses the specific supply chain management issues of Internet fulfillment in a multi-channel environment. It provides a systematic overview of managerial planning tasks and reviews corresponding quantitative models. In this way, we aim to enhance the understanding of multi-channel e-fulfillment and to identify gaps… (More)
Many e-tailers providing attended home delivery, especially e-grocers, offer narrow delivery time slots to ensure satisfactory customer service. The choice of delivery time slots has to balance marketing and operational considerations, which results in a complex planning problem. We study the problem of selecting the set of time slots to offer in each of… (More)
Smartphone technology enables dynamic ride-sharing systems that bring together people with similar itineraries and time schedules to share rides on short-notice. This paper considers the problem of matching drivers and riders in this dynamic setting. We develop optimization-based approaches that aim at minimizing the total system-wide vehicle miles and… (More)
The fast and cost-efficient home delivery of goods ordered online is logistically challenging. Many companies are looking for new ways to cross the last-mile to their customers. One technology-enabled opportunity that recently has received much attention is the use of a drone to support deliveries. An innovative last-mile delivery concept in which a truck… (More)
The trend towards shorter delivery lead-times reduces operational efficiency and increases transportation costs for internet retailers. Mobile technology, however, creates new opportunities to organize the last-mile. In this paper, we study the concept of crowdsourced delivery that aims to use excess capacity on journeys that already take place to make… (More)
Seamless integration of ride-sharing and public transit may offer fast, reliable, and affordable transfer to and from transit stations in suburban areas thereby enhancing mobility of residents. We investigate the potential benefits of such a system, as well as the ride-matching technology required to support it, by means of an extensive computational study.
Since in many cities transport infrastructure is operating at or beyond capacity, novel approaches to organize urban mobility are gaining attraction. However, assessing the benefits of a measure that has disruptive capacity in a complex system requires a carefully designed research. This paper takes a recent idea for urban mobility - flexible road trains -… (More)