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AND KEYWORDS Abstract This review addresses the specific supply chain management issues of Internet fulfillment in a multi-channel environment. It provides a systematic overview of managerial planning tasks and reviews corresponding quantitative models. In this way, we aim to enhance the understanding of multi-channel e-fulfillment and to identify gaps(More)
Many e-tailers providing attended home delivery, especially e-grocers, offer narrow delivery time slots to ensure satisfactory customer service. The choice of delivery time slots has to balance marketing and operational considerations, which results in a complex planning problem. We study the problem of selecting the set of time slots to offer in each of(More)
Since in many cities transport infrastructure is operating at or beyond capacity, novel approaches to organize urban mobility are gaining attraction. However, assessing the benefits of a measure that has disruptive capacity in a complex system requires a carefully designed research. This paper takes a recent idea for urban mobility - flexible road trains -(More)
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