Nicole Haggerty

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Success in information systems project implementations remains an elusive goal for many organizations. One factor contributing to project outcomes is the skills employed by the IT project manager. This study develops a literature based model which seeks to describe the link between IT project managers skills and IT project success. Specifically, IT project(More)
Frequent technological advances require IT professionals to update skills to ensure adequate performance. Yet relatively little research has studied skill obsolescence among IT professionals. This study builds upon work on skill obsolescence among engineers to understand how IT professionals respond to the threat of obsolescence and take actions to update(More)
Perceived as the form of organizing of the future, virtual teams have proliferated all over the world. However, the meaning of virtualization is more than just a work arrangement. People actually enjoy the benefits of remote communication via ICT in daily life. Given the communication difficulties in virtual teams, this paper reviews the literature of(More)
Understanding how to develop users' skills and abilities and how to best support users in their everyday use of technology remains a key managerial problem. This study uses Bandura's social cognitive theory (1986) to focus on the everyday phenomenon of technical support as a mechanism of vicarious learning through which users learn about their technology.(More)