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The market for information technology outsourcing has seen significant growth in the last decade (GartnerGroup, 1998). Companies use IT outsourcing to increase the efficiency of their globalization process, while maintaining core competency strength. As a result, the ability to manage effective IT outsourcing projects is of utmost important to the success(More)
The ease of customer search and therefore comparison shopping online has received a lot of attention. While there is sufficient empirical evidence that the expected result of bertrand price competition does not necessarily occur, firms have still attempted to minimize search across other sites. For example, firms have tried to prohibit information gathering(More)
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1 ACSI, the American Customer Satisfaction Index, recently scored Amazon.com as a 88 in customer satisfaction, the highest of any company in the survey, online or offline. Abstract One salient feature of the Internet that distinguishes it from previous technologies for mass communication is it's bi-directional nature: just as a myriad of firm and product(More)
As customer information becomes a critical success factor in the global networked economy, privacy is of strategic importance. Firms are able to use information to improve customer service and offer personalized features. By understanding the factors affecting consumer willingness to share information, managers can tailor their firm's e-business offerings(More)
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