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Understanding Fire Fighting in New Product Development
Despite documented benefits, the processes described in the new product development literature often prove difficult to follow in practice. A principal source of such difficulties is the phenomenonExpand
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A Simulation-Based Approach to Understanding the Dynamics of Innovation Implementation
The history of management practice is filled with innovations that failed to live up to the promise suggested by their early success. A paradox currently facing organizational theory is that theExpand
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Unanticipated side effects of successful quality programs: exploring a paradox of organizational improvement
Recent evidence suggests the connection between quality improvement and financial results may be weak. Consider the case of Analog Devices, Inc., a leading manufacturer of integrated circuits.Expand
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Disaster Dynamics: Understanding the Role of Quantity in Organizational Collapse
This article examines the role that the quantity of non-novel events plays in precipitating disaster through the development of a formal (mathematical) system-dynamics model. Building on existingExpand
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Capability Traps and Self-Confirming Attribution Errors in the Dynamics of Process Improvement
To better understand the factors that support or inhibit internally focused change, we conducted an inductive study of one firm's attempt to improve two of its core business processes. Our dataExpand
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The Speed Trap: Exploring the Relationship Between Decision Making and Temporal Context
Despite a growing sense that speed is critical to organizational success, how an emphasis on speed affects organizational processes remains unclear. We explored the connection between speed and dec...
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A Dynamic Theory of Expertise and Occupational Boundaries in New Technology Implementation: Building on Barley's Study of CT Scanning
In this paper, we develop a theory to explain why the implementation of new technologies often disrupts occupational roles in ways that delay the expected benefits. To explore these disruptions, weExpand
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Overcoming the improvement paradox
Despite the demonstrated benefits of improvement programs such as total quality management and reengineering, most improvement programs end in failure. Companies have found it extremely difficult toExpand
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Why Firefighting Is Never Enough: Preserving High-Quality Product
MIT Center for Innovation in Product Development under NSF Cooperative Agreement Number EEC-9529140
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Selling system dynamics to (other) social scientists
In the last decade I have tried to use system dynamics to do research that is acceptable to scholars from other social science communities. In this paper I reflect upon this experience and outlineExpand
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