Nelson Gama

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According to Enterprise Architecture (EA) approaches, organizations have motivational concepts that are used to model the motivations that underlie its design or change, which represent the or-ganization's Business Motivation Model (BMM). Likewise, this BMM is also present in the organizations who provide IT services. ITIL has become a reference for IT(More)
The Enterprise Architecture (EA) approach usually considers a set of motivational concepts that are used to model the reasons and motivations that underlie the design and change of organizations, which corresponds to their Business Motivation Model (BMM). Likewise, this BMM is also present in organizations that provide IT services. However, although ITIL(More)
Business/IT alignment has become one of the most relevant concerns on organizations. Enterprise Architecture (EA) and ITIL, two distinct governance approaches with different perspectives, have become recently dominant between practitioners. However, parallel EA and ITIL projects can lead to wasted resources and a duplication of costs and efforts. In this(More)
—Enterprise Architecture (EA) and IT Service Management (ITSM) are two complementary IT governance approaches , with distinct IT and organizational perspectives. Nowadays , ITIL is the de facto standard for implementing ITSM. However, it is still unclear how to measure the value that ITIL brings to organizations. This paper addresses the EA of organizations(More)
—Enterprise Architecture (EA) and ITIL, two distinct governance approaches with different perspectives, have become recently dominant between practitioners. However, parallel EA and ITIL projects can lead to wasted resources and a duplication of costs and efforts. This paper proposes an integration by approaching ITIL from an EA perspective and proposes a(More)
Organizations are struggling to adopt practices that allow the best results trying to achieve alignment between IT and an organization's concepts and dimensions, pursuing efficiency and effectiveness. Therefore, the structure of an IT organization is fundamental. However, despite the recognized importance of IT organizational structure and the efforts made(More)