Nancy H. Dewald

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John D. Shank is Instructional Design Librarian and Nancy H. Dewald is Reference Librarian at Penn State Berks; e-mail: and, respectively. The authors wish to thank Dr. Mary Lou D’Allegro, formerly Senior Director of Planning, Research, and Assessment at Penn State Berks, for her assistance in the survey analysis. © John D. Shank(More)
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