This paper reports field research of Enterprise IT-Management Software deployments in corporate data centers. The observed deployments were complex, time-consuming and often did not provide tools and documentation that optimally supported IT Professionals' work. The findings highlight deployment work practices and challenges, and inform guidelines for… (More)
This paper reports field research of Enterprise Storage Administration. We observed that Storage Administration was complex and not always optimally supported by software tools. The findings highlight Storage Administrator work practices and challenges, and inform guidelines for designing software tools that support Storage Administrators' work.