Nancy C. Shaw

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Organizations are investing in information technology for an ever-increasing number of end-user tasks. Extracting benefits from these investments increasingly depends on supporting effective use of information technology and satisfying information technology users. This research explores the end-user support factors that correlate with user satisfaction.(More)
The objective of this research was to investigate the effect of technological frames of reference on end-user satisfaction. A large multi national corporation with regional headquarters in Singapore participated in this research effort, which used a combination of quantitative and qualitative methodologies. An end-user survey instrument was used in the(More)
The objective of this research is to examine satisfied and dissatisfied end-users in an organization to determine if they hold different technological frames of reference towards end-user computing (EUC). This research examines the effectiveness of the computer systems at the organization, while at the same time measuring the level of end-user satisfaction(More)
Supply Chain Management is a critically important approach toward producing and delivering goods and services in a cost-effective, timely manner. However, many SCM systems in practice exhibit the bullwhip effect, a tendency towards increasing variability in demand as this type of information migrates downwards in the producing supply chain. We argue that(More)
To achieve success at supply chain management (SCM), an organization must possess-and share-knowledge about the different facets of the supply chain. Lack of information sharing between members of the supply chain has been shown to significantly affect total profitability. As such, we argue that Knowledge Management (KM) can enhance the degree of success of(More)
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