Nana Kwame Gyamfi

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This paper empirically examines Customer Satisfaction (CS) with internet banking service quality (IBSQ) in the Ghanaian banking industry. The study was a cross-sectional survey that employed the use self-administered questionnaire to collect primary data from a sample of 200 respondents of two banks through personal contact. The findings are that customers(More)
The performance of employees in an organization is a very important issue for effective delivery and output. Various performance management systems with the aid of Information and Communication Technology (ICT) are currently being used by companies. Such systems are most of the time connected and accessible through to the internet/www. Through review of(More)
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