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Much has been written on creating personas --- both what they are good for, and how to create them. A common problem with personas is that they are not based on real customer data, and if they are, the data set is not of a sample size that can be considered statistically significant. In this paper, we describe a new method for creating and validating(More)
In this article we describe people's online contribution practices in contexts in which the government actively blocks access to or censors the Internet. We argue that people experience blocking as confusing, as a motivation for self-censorship online, as a cause of impoverishment of available content and as a real threat of personal persecution.(More)
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