N. Mitsinis

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The objective of this study is to approximate the links between user satisfaction and its determinants without having the restrictions of common statistical procedures such as linearity, symmetry and normality. For this reason, artificial neural networks are utilised and trained with the observations of an extensive survey on user satisfaction with respect(More)
The aim of this research is two-fold. Firstly, to examine the dimensionality of the satisfaction construct reviewing the related literature on user satisfaction with respect to websites and identifying different website attributes which contribute to the satisfaction’s formation. Secondly, to develop and validate a reliable instrument for measuring users’(More)
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