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  • M René, Jansen-Universiteit, Van Amsterdam, Winkwaves, Huizing-Universiteit Ard
  • 2006
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In this article we focus on product return handling and warehousing issues. In some businesses return rates can be well over 20% and returns can be especially costly when not handled properly. In spite of this, many managers have handled returns extemporarily. The fact that quantitative methods barely exist to support return handling decisions adds to this.(More)
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