Mr Bond

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The measurement of patient satisfaction has been encouraged by a growing consumer orientation in health care, especially since it yields information about consumers' views in a form which can be used for comparison and monitoring. However, drawing on literature from a variety of sources, this paper suggests that there remain several unresolved issues(More)
Despite the widespread use of satisfaction surveys to obtain patients' views about health services, the validity and relevance of self-completion questionnaire surveys has been questioned. This paper reports on an exploratory, qualitative investigation into patients' perspectives on satisfaction and dissatisfaction with out-patient care. Eighty-one new(More)
Commenting on earlier work in the Journal of Advanced Nursing on action research, this paper takes up the theme of definition and approach and presents an original action research typology. Three key criteria of action research--'reeducation', 'problem focus', and 'improvement and involvement'--are related to four broad types of action research:(More)
  • M Bond
  • 1996
The English National Board for Nursing, Midwifery and Health Visiting is planning to evaluate the implementation of its equal opportunities policy with reference to the recruitment into nurse education and training of people from ethnic minority groups. This paper argues the case for including in this initiative a close examination of the processes of(More)