Montri Lawkobkit

  • Citations Per Year
Learn More
This study integrates the focal determinants of service fairness into a post-acceptance model of information system continuance. This study added structural and social service fairness constructs based on Greenberg's (1993) focal determinants of organizational justice. The research model seeks to be useful in predicting satisfaction, which enhances(More)
The purpose of this study is to analyze the implications of service fairness on satisfaction recovery in business relationships. Adopting a service fairness perspective on cloud computing business directs suppliers’ focus in business relationships towards engaging with their customers’ service recovery satisfaction. In the article it is demonstrated that a(More)
The study examines the perception of fairness in cloud service and how it affects the level of service recovery satisfaction and behavioral intentions. A structured questionnaire was used to collect data. The findings showed that service recovery satisfaction was significantly affected by three of four-dimensional fairness. The behavioral intentions in(More)
  • 1