Monica C. Worline

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JACOBA M. LILIUS*, MONICA C. WORLINE, SALLY MAITLIS, JASON KANOV, JANE E. DUTTON AND PETER FROST School of Policy Studies, Queen’s University, Kingston, Ontario, Canada Goizueta Business School, Emory University, Atlanta, Georgia, U.S.A. Sauder School of Business, University of British Columbia, Vancouver, BC, Canada College of Business and Economics,(More)
An employee is diagnosed with cancer or loses a family member unexpectedly. An earthquake destroys an entire section of a city, leaving hundreds dead, injured, or homeless. At time like these, managerial handbooks fail us. After all, leaders can't eliminate personal suffering, nor can they ask employees who are dealing with these crises to check their(More)
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