Mohammad Rezaei-Malek

We don’t have enough information about this author to calculate their statistics. If you think this is an error let us know.
Learn More
In recent decade, Persian banks lose a competitive power in an international banking industry because of their poor customer relationship management (CRM). Knowledge management (KM) has a significant role for implementing and improving the CRM system. This paper is carried out in two stages. The first stage finds an efficiency coefficient of KM factors on(More)
  • 1