Ming Chao Wong

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While the need to 'involve the user' in information technology (IT) development is almost a mantra amongst information systems specialists, numerous IT projects continue to fail because of an inability to capture user insights or respond to users needs. Although there are clearly practical difficulties in addressing and responding to the heterogeneous(More)
While identifying reasons why medical errors occur and constructing models of how to manage them has proved relatively straightforward, implementing and meaningfully evaluating solutions in 'real-world' settings has proven considerably more difficult. From an information systems (IS) perspective, although the promise of technology remains powerful, the(More)
Nosocomial infections are a health concern in hospitals both in developed and developing countries. Immuno-compromised patients in intensive care units (ICU) have been identified as being particularly vulnerable. However, despite numerous interventions, infection rates remain high and antibiotic resistance is now of global concern. In Sri Lanka, higher than(More)
Governments around the world are actively promoting citizens electronic access to their health data as one of a number of ways to respond to the challenges of health care delivery in the 21st century. While numerous approaches have been utilized it is evident from cross-country comparisons that there are different conceptualizations of: both the expected(More)
Clinical handover is a high risk scenario involving the transfer of information, responsibility and accountability for patient care. Many strategies have been proposed to improve clinical handover and reduce risks it can pose to the safety and quality of patient care. The development and implementation of electronic tools provides one mechanism for(More)
Stimulating sustained behavioural change through information and technology has been an aim of much health informatics research. Traditional approaches use technology to mediate communications between health professionals and patients. More recent lifestyle technologies engage the patient directly with information and advice - but what of the phenomena that(More)
This paper examines the outcomes for clinicians from their involvement in the development of an electronic clinical hand-over tool developed using principles of user-centered design. Conventional e-health post-implementation evaluations tend to emphasize technology-related (mostly positive) outcomes. More recently, unintended (mostly negative) consequences(More)
Hospital discharge is associated with high risks and potential adverse events for patients. While significant efforts have been made to improve discharge, patients and their families/carers have tended to be marginalized in discharge processes. Evidence from user-centred approaches to the development of eHealth emphasize the importance of engaging end-users(More)
The Principal Researchers gratefully acknowledge the Australian Commission on Safety and Quality in Health Care for it's generous support of this project, and particularly Tamsin Kaneen and Christine Jorm who provided guidance throughout the project. Please note that patient names and identifiers used as examples in this document are fictitious. This guide(More)
Improving clinical communication is imperative to improving the quality and safety of patient care. Significant efforts have been made to improve clinical communication and patient safety, guided by the mantra of "the right information, to the right person, in the right place, at the right time". The design and implementation of information communication(More)
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