Michelle Hendriks

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The authors investigated how people believe they respond to crying individuals. Participants (N = 530) read 6 vignettes describing situations in which they encountered a person who either cried or did not cry. Participants reported they would give more emotional support to and express less negative affect toward a crying person than a noncrying person.(More)
Crying is an attachment behavior, which in course of evolution had survival value. This study examined the characteristics of the face-sensitive N170, and focused on whether crying expressions evoked different early event-related potential waveforms than other facial expressions. Twenty-five participants viewed photographs of six facial expressions,(More)
The present study examined the beliefs of people on how they respond to individuals with different kinds of facial expressions, including crying. A total of 104 participants viewed photographs of individuals posing crying, neutral, anger, and fear expressions. They indicated how they would judge the person, how they would feel in the presence of the person,(More)
BACKGROUND Many countries have introduced elements of managed competition in their healthcare system with the aim to accomplish more efficient and demand-driven health care. Simultaneously, generating and reporting of comparative healthcare information has become an important quality-improvement instrument. We examined whether the introduction of managed(More)
Theorists have staked out two ostensibly opposing views of human crying as either an arousing behavior that signals distress or a soothing behavior that reduces arousal after distress. The present study examined whether these views of crying might be reconciled by attending to physiological changes that unfold over crying episodes. Sixty female students(More)
BACKGROUND To date, online public healthcare reports have not been effectively used by consumers. Therefore, we qualitatively examined how healthcare consumers process and evaluate comparative healthcare information on the Internet. METHODS Using semi-structured cognitive interviews, interviewees (n = 20) were asked to think aloud and answer questions, as(More)
To develop a Consumer Quality Index (CQI) Cancer Care questionnaire for measuring experiences with hospital care of patients with different types of cancer. We derived quality aspects from focus group discussions, existing questionnaires and literature. We developed an experience questionnaire and sent it to 1,498 Dutch cancer patients. Another(More)
BACKGROUND Consumers are increasingly exposed to comparative healthcare information (information about the quality of different healthcare providers). Partly because of its complexity, the use of this information has been limited. The objective of this study was to examine how the amount of presented information influences the comprehension and use of(More)
BACKGROUND Patients are increasingly expected to become active, critical consumers in healthcare. They can use comparative healthcare information presented on websites to make informed choices for healthcare providers. However, the use of this information has been limited so far. An obstacle can be that the information is not perceived as relevant by(More)
BACKGROUND Nowadays, patients are expected to be involved in their health care, well-informed and able to adjust their behavior to maintain a good health. Investigating patient activation and its relationships with patient characteristics and health-related outcomes will provide further insight into the gains to be expected if patients are more involved in(More)