Michelle Hendriks

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In demand-led health care systems, consumers are expected to play an informed, active role in health care decisions by making use of health information. The ability to seek and use this information depends on specific knowledge, skills, and self-confidence. In this study, the authors validated a translated instrument to measure patient activation (Dutch(More)
BACKGROUND Ratings on the quality of healthcare from the consumer's perspective need to be adjusted for consumer characteristics to ensure fair and accurate comparisons between healthcare providers or health plans. Although multilevel analysis is already considered an appropriate method for analyzing healthcare performance data, it has rarely been used to(More)
The authors investigated how people believe they respond to crying individuals. Participants (N = 530) read 6 vignettes describing situations in which they encountered a person who either cried or did not cry. Participants reported they would give more emotional support to and express less negative affect toward a crying person than a noncrying person.(More)
OBJECTIVE To develop a Consumer Quality Index (CQ-index) Breast Care instrument that measures quality of care from the perspective of patients with (suspicion of) breast cancer. METHODS To develop a pilot questionnaire, three focus group discussions with breast cancer patients were performed. The questionnaire was sent to 1197 patients. We performed(More)
BACKGROUND The recent emphasis on providing comparative health care data to the public has resulted in a large amount of online information. To focus on the most essential attributes, insight is needed into which attributes are actually considered by consumers. OBJECTIVE To assess which attributes of Dutch hospital performance information contribute most(More)
Crying is an attachment behavior, which in course of evolution had survival value. This study examined the characteristics of the face-sensitive N170, and focused on whether crying expressions evoked different early event-related potential waveforms than other facial expressions. Twenty-five participants viewed photographs of six facial expressions,(More)
The present study examined the beliefs of people on how they respond to individuals with different kinds of facial expressions, including crying. A total of 104 participants viewed photographs of individuals posing crying, neutral, anger, and fear expressions. They indicated how they would judge the person, how they would feel in the presence of the person,(More)
BACKGROUND Several western countries have introduced managed competition in their health care system. In the Netherlands, a new health insurance law was introduced in January 2006 making it easier to switch health insurer each year. OBJECTIVE The objective was to measure people's intention to switch health insurer and actual switching behaviour. We also(More)
BACKGROUND Many countries have introduced elements of managed competition in their healthcare system with the aim to accomplish more efficient and demand-driven health care. Simultaneously, generating and reporting of comparative healthcare information has become an important quality-improvement instrument. We examined whether the introduction of managed(More)
Active provider choice by patients has become an important policy theme in western, countries over the last decades. However, not many patients and consumers exercise their right to, choose. Both health literacy and patient activation are likely to have an impact on the choice process. In, this article the relative effect of health literacy and patient(More)