Michelle Hendriks

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BACKGROUND Public reports about health-care quality have not been effectively used by consumers thus far. A possible explanation is inadequate presentation of the information. OBJECTIVE To assess(More)
BACKGROUND Several western countries have introduced managed competition in their health care system. In the Netherlands, a new health insurance law was introduced in January 2006 making it easier to(More)
BACKGROUND Patients are increasingly expected to become active, critical consumers in healthcare. They can use comparative healthcare information presented on websites to make informed choices for(More)
BACKGROUND The recent emphasis on providing comparative health care data to the public has resulted in a large amount of online information. To focus on the most essential attributes, insight is(More)