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Journals and Conferences
This paper analyses consumer attitudes towards Internet-based e-shopping. It aims to provide a theoretically and empirically grounded initial reference position, against which later research can… (More)
What service-quality attributes must Internet banks offer to induce consumers to switch to online transactions and keep using them?
Given Hong Kong’s special circumstances of small physical size, advanced infrastructure, and low shopping cost, a survey is designed under which supply-side problems in Internet business-to-consumer… (More)
The extension of money and banking to the cyberspace is an inevitable development in the information age. Over the past few years, many financial institutions have launched e-retail banking over the… (More)
This paper presents a user-based core framework for evaluating service quality in Internet e-banking. Empirical results suggest that perceived usefulness, ease of use, reliability, responsiveness,… (More)
A back and forth challenge for the design of a digital nervous system.
The concurrent-convergent strategy in IT consulting can be exploited to increase client efficiency, to draw conceptual and practical lessons for other information-based applications, and to develop… (More)
To optimize the use of knowledge when selecting R&D projects for technology-based innovation, all possible techniques - whether based on mathematical programming, or behavior, organization and… (More)