Sorry, we do not have enough data to show an influence graph for this author.
- Full text PDF available (0)
For many years, we've all known that it is a good idea to implement an on–line knowledge base. But here at the University of Maryland, it's only been in the last three years that we've developed something that really works. A project to create an on–line technical support resource cannot succeed unless the Help Desk employees are motivated to develop and… (More)