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We report on our ongoing study of using the genre of Web pages to facilitate information exploration. By genre, we mean socially recognized regularities of form and purpose in documents (e.g., a letter, a memo, a research paper). Our study had three phases. First, through a user study, we identified genres which most/least frequently meet searchers'(More)
Can a health-care website stimulate its members to become a `community of care and caring', facilitating both medical `information' and personal `support'? This study of MSWatch.com provides conceptual distinctions about `ties' to a `community' and raises questions about communications designed to serve patients with Multiple Sclerosis. An online survey of(More)
The purpose of this paper is to define the phenomena associated with virtual collaborative work from both a cognitive and social cognitive perspective. The authors put forth an approach that assumes all people are natural sense-makers, sense-givers and organizers. The authors posit that the collaborative work we observe within both informal (ad hoc teams or(More)