Michael Räckers

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The digital revolution has arrived in the halls of public administrations. E-Government, which has been a buzzword for all kinds of computer usage in the governmental context for several years, has started to become an ordinary way for public administrations to organise their work. Document and workflow management systems as well as process reorganisation(More)
The desire to compute similarities or distances between business processes arises in numerous situations such as when comparing business processes with reference models or when integrating business processes. The objective of this paper is to develop an approach for measuring the distance between Business Processes Models (BPM) based on the behavior of the(More)
In this paper a new process modelling method especially for public administrations is presented. With established generic process modelling methods reorganisation projects in this domain could only identify limited reorganization potential and just led to small local improvements [1]. Therefore, we have created the domain specific modelling approach(More)
Geschäftsprozesse rücken zunehmend ins Zentrum der Modernisierungsbemühungen in öffentlichen Verwaltungen. An vielen Standorten und in verschiedenen Wissenschaftsdisziplinen wird an dem Thema der prozessorientierten Verwaltung geforscht. Das Ziel der diesem Beitrag zugrunde liegenden Studie ist es, den Status quo der Forschung aufzuzeigen sowie(More)
Social media hold abundant opportunities for service providers to interact with their clients. Whereas social media as sales channels have been studied extensively in the Marketing literature, much less is known about the ways in which public sector organisations capitalize on this potential. The purpose of this study is to explore how local governments(More)
As banks have realized the need to look on their business in a process-oriented way, they have been engaged in numerous business process optimization or even reengineering (BPR) projects in the last decade to make their organizations more efficient. However, the success of BPR projects in banks varies significantly and it remains a challenge to(More)