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The Journal of Computer-Mediated Communication (JCMC, ISSN 1083-6101) is a web-based, peer-reviewed scholarly journal. Its focus is social science research on computer-mediated communication via the Internet, the World Wide Web, and wireless technologies. Within that general purview, the journal is broadly interdisciplinary, publishing work by scholars in(More)
Using electronic media for interaction with customers enables enterprises to integrate customer activity and knowledge about customers resulting in a high-quality relationship thus turning buying processes more efficient. In this paper we review the basics of personalization – how it works, where it can be used (the applications) and what makes it work (the(More)
Enterprise 2.0 is an approach to broaden participation of employees in enterprise knowledge management. Building on concepts and tools from the Web 2.0, the effort to participate is minimized and a broad audience is provided. This has positive effects on the motivation of employees to participate. In this article we present an overview of the ideas and(More)