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Information Systems (IS), as social artifacts, are open to interpretation during use. This flexibility creates opportunities for individuals to use systems in unanticipated ways to better fit particular tasks. Yet such unanticipated usage is counter to the use of IS as vehicles for managerial control and ensuring consistency in transaction processing across(More)
We explore the history of cognitive research in information systems (IS) across three major research streams in which cognitive processes are of paramount importance: developing software, decision support, and human-computer interaction. Through our historical analysis, we identify " enduring questions " in each area. The enduring questions motivated(More)
Prior efforts in personalization have focused primarily on modeling individual consumer's preferences so that products for which they have a higher likelihood of purchasing are presented. In this study we explore the potential of an approach to personalization focusing on customizing shopping tools based on a consumer's Product Category Knowledge. The low(More)
Online merchants use personalization technologies to gain knowledge of an individual customer and then generate preference-matched web content for the customer. Among the various types of personalization technologies, this research focuses on personalization engines that generate preference-matched content based on a customer's prior transactions. Extant(More)
a r t i c l e i n f o We study 56 subjects of varying knowledge in a preferential choice task, aided by one of two Decision Support Systems (DSS) of different restrictiveness: an eliminative tool (ELIM) and a parametric search tool (PS). Using a novel measure for performance based on Data Envelopment Analysis (DEA), we find that the gains due to effort are(More)